Keep customers informed automatically — booking confirmations, "your pet is ready" texts, reminders, and review requests — to cut no-shows and save the team time.
Find these under Settings → Automated messages (manager-only).
Message templates
Edit the wording of your automated messages — for example the confirmation, ready-for-pickup, and review-request messages. Personalize the text; placeholders (like the pet's name or appointment time) fill in automatically.
Reminders
Set up to three reminder rules, each with its own lead time (e.g. 24 hours before, then 2 hours before) and channel (SMS, email, or WhatsApp). You can also set quiet hours so reminders don't go out overnight. Edit the reminder's text on the same screen, with a live preview.
Client self-service controls
Decide whether customers can confirm, reschedule, or cancel their own appointments from the links in your messages, and set cut-off windows for each.
Good to know
- Messages only go to customers who've given messaging consent — set on the client record.
- WhatsApp as a channel requires connecting your WhatsApp number first.
- Reminders, confirmations, and review requests are separate from one-to-one WhatsApp chats with customers.
Marketing messages
Campaigns and triggers are marketing messages: promotions, reactivation of inactive customers, birthday greetings, etc. They're set up under Marketing > Campaigns (not Automated messages) and follow different rules:
- They only go to customers with marketing consent.
- They're capped by the weekly frequency limit set under Settings → Marketing.
- They go out over independent channels: SMS, email or WhatsApp — the same customer may accept some and decline others.
- Consent: transactional automated messages (confirmations, reminders) use messaging consent. Marketing messages use marketing consent. They're independent — a customer can have one and not the other.